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01536 609250 Mon - Fri 9 - 5pm

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Privacy and Cookie Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails when subsribed to our mailing list

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into SagePay's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website on our

page.

Your Consent

By using our site, you consent to our privacy policy.

Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 01/10/2012

Cookies

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Google Analytics

_utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy Policy
Google APISID
HSID
MPRF
SAPISID
SID
SSID
Type
Third-party: Session only
Duration
During your visit only
Purpose
These cookies are used by Google to track usage of Google facilities such as the Plus One button and their Google Maps functionality.
Website(s) that can access this cookie
.google.com
Google Privacy Policy
Google NID
PREF
Type
Third-party: Persistent
Duration
Varies from days (docsperf), a couple of months (NID) to Long term (PREF)
Purpose
Stores non-personal data about visits to the site for statistical reporting
Website(s) that can access this cookie
.google.com
Google Privacy Policy
Google BEAT
ULS
Type
Third-party: Session + Persistent
Duration
During your visit only (ULS) and Short term (ULS)
Purpose
Stores non-personal data about use of Google+ share option on the site.
Website(s) that can access this cookie
plusone.google.com
Google Privacy Policy
Twitter __utma
__utmb
__utmv
__utmz
guest_id
k
twll
activity_modal_dismissed
external_referer
_twitter_sess
js
Type
Third-party: Session + Persistent
Duration
Varies from days (__utmb, k,external_referer, js), a couple of months (__utmz) to Long term (__utma, __utmv, guest_id, twll, activity_modal_dismissed)
Purpose
Stores non-personal data about use of Twitter embedded on the site. Some cookies may only be set when accessing twitter.com directly. Refer to Twitter site for details
Website(s) that can access this cookie
.twitter.com
Twitter Privacy Policy
Facebook datr
lsd
reg_ext_ref
reg_fb_gate
reg_fb_ref
Type
First-party: Session only
Duration
Medium term - up to a month
Purpose
Records that you are running in a facebook window and logged in.
Website(s) that can access this cookie
The Hosting web site only
Facebook Privacy Policy

Third-Party Advertising Networks and Remarketing

Fendow uses Google Adwords and Facebook as third-party vendors for Remarketing purposes. As such users of www.fendow.com should be aware of the following:
- Third party vendors, including Google and Facebook, show fendow ads on sites on the internet.
- Third party vendors, including Google and Facebook, use cookies to serve ads based on a user's prior visits to www.fendow.com
- Users may opt out of Google's Facebook's use of cookies by visiting their advertising opt-out pages. Alternatively users can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.