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Free Delivery on orders over £120
Extra Long Curtain PolesUp to 6m (3m in one piece)

Can I return an item?

Can I return an item?

We accept returns (except for made to measure goods) within 30 days of delivery.

There is a collection charge of between £18 to £24 to return curtain pole or curtain track orders. We know this is a lot of money but this is what our couriers charge us. Curtain poles and tracks are not easy items to deliver so they charge a premium for handling long parcels.

If you would like to return curtain pole accessories or curtain track spare parts these can be returned by Royal Mail or more competitive courier.

To return and obtain a refund (excluding delivery costs) please email us at customerservices@fendow.com. We will then contact you to confirm the return details i.e. returns number and returns address and if there is a collection charge. Failure to notify us may result in no refund or an additional cost to forward your returned item/s to the correct address.

Any products you return will be at your own cost and in the same condition which they were received. The goods are your responsibility until they reach us so please make sure any returned items are very well packaged to avoid damage while in transit. Please ensure your order number is clearly marked on the outside of the parcel and any relevant documentation enclosed with the parcel. We suggest using the outer packaging the goods came in.

If on receipt of the goods we inspect them and conclude that they are not in the same condition they were sent out in we will not be able to provide a refund. We will notify you if this is the case.

The refund, minus the collection charge is usually actioned within a week of the items being returns but it can take up to 30 days. The refund will be made back to the account that the original purchase was made from.